Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?

Yes. We offer free UK shipping on all orders over £50.

How long will my order take to arrive?

Orders are typically processed within 1–2 business days and shipped via Royal Mail Tracked 48. Delivery usually takes 2–3 business days after dispatch.

Do you ship internationally?

At present, we primarily serve customers within the United Kingdom. International shipping options may become available in the future.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Products

Are your products authentic?

Yes. All products sold by For A Moment are sourced from trusted suppliers to ensure authenticity and quality.

What makes Korean skincare different?

Korean skincare focuses on long-term skin health through innovative formulations, advanced ingredients, and consistent daily care. It is known worldwide for its emphasis on hydration, prevention, and maintaining a healthy skin barrier.

Are your products suitable for sensitive skin?

Many of our products are formulated to support skin comfort and hydration. However, skin types vary, and we always recommend reviewing the ingredient list and performing a patch test before full use.

How do I know which product is right for me?

Each product page includes detailed information about its benefits, ingredients, and recommended use. If you need assistance, please contact us and we will be happy to help.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused and unopened products in their original condition.

Can I return an opened product?

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they are faulty or damaged upon arrival.

How long does it take to receive a refund?

Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.

Product Usage

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight and excessive heat to help maintain product quality.

Can I use multiple Ladamer products together?

Yes. The Ladamer collection is designed to work together as part of a complete skincare routine, helping to support hydration, nourishment, and overall skin health.

How often should I use these products?

For best results, follow the directions provided on each product page and incorporate the products consistently into your daily skincare routine.

Contact Us

How can I get in touch?

If you have any questions about our products, your order, or skincare recommendations, please contact us at:

Email: hello.foramoment@gmail.com

We aim to respond to all enquiries within 1–2 business days.

Still have a question?

We're always happy to help. Contact us and we'll do our best to assist you as quickly as possible.